Return Policy

Policy on Returns

We understand that customers of todayztrending may occasionally find themselves dissatisfied with their purchases. To address this, we have implemented a flexible return policy. Customers are allowed to request a return within 48 hours of receiving an item. For the return to be accepted, the item must be undamaged and free from any signs of wear and tear. It is crucial to preserve the integrity of all tags, packaging, and invoices to ensure a successful return. Failure to include any of these items may result in the inability to process the return.

To initiate a return, customers must submit an email to victorioustechnology054@gmail.com within 48 hours. Additionally, customers have the option to request a return through their personal page by selecting the appropriate option. Once we receive the return request, we will provide detailed instructions on how to proceed. Our aim is to make the return process as simple and uncomplicated as possible for our customers.

Policy on Refunds

Our ultimate goal is to ensure that every customer is delighted with their purchases. However, if for any reason you are unsatisfied with the product, we have a straightforward refund policy in place. Our team will process refunds within 5 to 7 days after receiving and inspecting the returned item. Refunds will be credited back to the original payment method.

However, please note that we can only issue a refund if the product meets our quality standards. If any signs of damage or wear and tear are present, we may be unable to provide a refund. Prior to processing the refund, our team will thoroughly examine the returned item to ensure that it meets our quality criteria. We make every effort to streamline and expedite the refund procedure to ensure a hassle-free experience for you, allowing you to receive your money promptly.

Exchange Policy

Our primary objective is to provide our customers with the utmost satisfaction during their purchasing journey. In the event of any issues with a product, we are committed to promptly replacing it. However, please note that exchanges are only permissible if an error has been made on our part. Should you receive an incorrect, defective, or damaged item, we will immediately arrange for a replacement upon notification. To initiate an exchange, kindly reach out to our customer service team via email at victorioustechnology054@gmail.com, providing details of the product and its defect.

Upon receipt of the product, we will thoroughly assess its quality and take necessary steps to facilitate a replacement as efficiently as possible. Our aim is to streamline and expedite the exchange process, ensuring that our valued customers receive the correct items and enjoy a gratifying shopping experience.